“Implementing this project was a major challenge for Asco. Given that this type of project was still relatively new and the dearth of business cases, we had to redouble our efforts to convince people internally of the relevance of the solution being proposed. Thanks to that, our knowledge of the machine park corresponds to reality and we suffer fewer losses from supports. What’s more, the ID card of each tool is located in a unique database accessible to everyone. When annual audits are being conducted we can extract lists very quickly. Whereas before it sometimes took a month and a half to answer a customer’s question, he can now have all the information he needs in less than 24 hours. This improvement to response time is having a major impact on our relationships with customers."