"Wowdesk is designed with an integrated customer DB. Integration with social network (email, fb, twitter. etc.) that make the system easy to use and which decrease the time and effort to collect cases from multiple channels. Miscellaneous tasks (alerts, reminders follow up to-do) helping individual to save and manage time and increase users productivity. Tracking and processing the case in a social method helping in increasing our knowledge by learning from previous cases. Customizable workflow that helped me to customize the system to meet my own business processes. Customizing based on (Users Roles user groups) that make the system more general and also very powerful in assigning different users privileges on functionality and date levels. One of the things to be enhanced is the authorization module UI Finally, the product is great and it enables us to capture and track customer cases and inquiries so nothing can fall through the cracks."