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Dispatch is the modern field service experience platform, purpose-built to solve the communication gap between enterprise brands, 3rd-party contractors, and the consumer. Most brands rely on independent local partners to deliver the on-demand expertise required for local installation, repair, support or maintenance services, leaving the customer experience and brand's reputation at risk.
Expert Service Solutions is a software technology company that puts creating quality products for their customers first. ESS’ suite of business management software will help your business facilitate operational efficiency, improve organizational communication and overall customer service. Their software package offers customers a complete paperless solution so field workers can capture all pertinent information even when there is no data reception. Their robust GPS feature allows the field worker to find the nearest service ticket, so more time is spent on the job and less time travelling. Filling out paperwork after every job is a thing of the past. Field workers enter data using voice recognition and capture customer signature for proof of service. At the end of the day, the total hours worked is tabulated for the field worker to review and approve for payroll.
FieldAware is a cutting-edge, cloud-based, mobile field service management hub, empowering companies to transform their field service with automated processes and streamlined operations. FieldAware is advancing field service with comprehensive solutions including optimized scheduling, dynamic and intelligent forms capture, robust reporting and analytics, AR, and IoT. FieldAware’s flexible platform streamlines technician enablement and digitizes business processes while automating the collection and dissemination of field and back-office information. Combining their award-winning, easy to use/easy to adopt software with the industry’s best implementation and support services, FieldAware provides rapid ROI, accelerating improvements in productivity, safety, compliance, customer satisfaction, and revenue growth.
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