Wizzie Analytics‘s support system is based on a 24×7 web platform, so you can create your support tickets whenever you need to, every day of the week at any time. You can write an e-mail to soporte@wizzie.io. The response time depends on the products covered by the agreement, and on if it is a critical problem or not. The Service Level Agreements (SLA) are always linked to a project or a contract, but the base is 8×5, best-effort, next business day.
“With the use of Wizzie Data Platform (WDP) we have managed not only to meet our objectives in the field of security and in the field of health, but also to discover a series of patterns and metrics that help us improve the experience of our users .”
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