"I would like to sincerely thank everyone at Web-Ideas for the professionalism, experience and support that you have provided to Benalla Rural City Council and Advancing Country Towns Benalla in the development of the Benalla Services database/website. In particular I would like to applaud Kim's dedication and commitment to getting the project completed on time and (almost) on budget. She exhibited extraordinary patience in dealing with some unexpected changes throughout the development process and this helped to keep the large number of people interested in the database engaged and convinced that we would achieve what we set out to do."