"We were just being reactive to our incidents. We were reporting incidents as best we could, but the admin side of it took a really long time and was very intensive. We reached out to Vsimple to help us streamline that process. It's quick, intuitive and helping us operate better."
"Previously it would have been handled via email chains, notes in a separate system, a few different ways to pull everything together. Now it is all in one place, you see who is working on it, what stage we are on... and once it is complete, review it. For the dollars we are spending with Vsimple and for what we are getting, it is a bargain."