“Our previous system had a lot of time-consuming manual processes which took up time and resources. We also knew our business was totally data-driven and in order to grow we needed a good platform that could handle big data. At the time, other companies we looked at were not quite as up on eBay’s changes to the vehicle parts category like fitment etc and there were often limits on the number of SKUs which could be handled. Volo had a tried and tested module which worked well for eBay’s vehicle compatibility; they were also comfortable with the large SKU volume so we chose Volo. At the beginning I felt panic about the amount we had to learn. It took time for me to get my head around it, the Volo system has so many features that we could use. We needed to re-organise our own systems and catalogue to cope, otherwise we would have been putting our manual processes on a bigger platform. At the same time we were also improving our eBay shop. It featured a new store design and increased functionality for buyers. It was a really busy time. Despite all this, Volo gave good support throughout the implementation and training process.”