"The wait-time clock allows medical staff to understand the current state of the ED, enabling physicians to adjust shift start-times, and gain a snapshot understanding on the functional state of the ED, from anywhere, at any time. For front-line staff, it provides reliable wait-time information to pass on the patients. For people in our community, who can also access the information from anywhere at any time, it helps them to make educated decisions about where to seek care, and if they choose the ED, to manage their expectations about wait- time, before they arrive and throughout their visit'."