"We’ve been impressed with Vistio and AgentHub’s ability to provide analytics on call handling in real time and its ability to unearth issues with specific agents who need more training."
"Now each customer gets the experience they deserve whether the agent they’re talking to is a new hire or a veteran CSR."
Genesys is a leading provider of customer service and contact center solutions. With more than 2,000 customers in 80 countries, Genesys software directs more than 100 million interactions every day …
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