“With such a high-visibility and potentially politically sensitive program, we had to be prepared for every scenario, and we needed to be able to make changes quickly as the program evolved. Vistio not only ensured that every agent handled each call correctly and as efficiently as possible, but it also gave us the agility we needed to incorporate changes into our workflows quickly.”
"Now each customer gets the experience they deserve whether the agent they’re talking to is a new hire or a veteran CSR."
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