"T21 Consulting Group engaged View-Finders to perform primary research. The data was needed to develop an acquisition and retention strategy to reduce churn and remain competitive against aggressive local competition. View-Finders provided a full service solution. This research has repeatedly been referenced some 12 months later, and remains a foundation for developing and testing market hypothesis and launching new campaigns. We are grateful for the professionalism and skills of the View-Finders staff."