Veriff FAQs

    • Who is Veriff best for - their role(s) within what kind of companies.

      Any business that needs to verify peoples' identities online, Veriff can help them, while making the user experience seamless. Often, Veriff is used for new customer onboarding, verifying large transactions, ensuring people are who they say they are before they meet, help stop anti-money laundering, and as always, regulatory compliance.

    • How does Veriff benefit them?

      It's as simple as asking customers for a selfie. Comply with KYC regulations, stop identity fraud, all while making the entire process easy for customers.

    • How technical do users need to be to use Veriff's software?

      Veriff offers mobile SDKs and APIs. The identity verification solution is configured based on your business's needs. Developers integrate the software into your business's processes typically in a matter of a couple of hours or a couple of days, depending on the complexity of your end-user flow.

    • What makes Veriff a leader in this space?

      Veriff is backed by top-tier global VCs like IVP and Accel, allowing Veriff to continue innovating our identity solutions. Veriff was born in the country with the first truly digital society in the world, so we know a thing or two about digital identity.

    • Who are Veriff's biggest competitors (3-5 companies)?

      Jumio, Onfido, Trulioo

    • How/why is Veriff better than those competitors (or most others in their market)? What about Veriff is unique, stronger, easier, etc.?

      Veriff is truly global - not a single competitor comes close to Veriff's document coverage, with nearly 10,000 government-issued identity documents in our proprietary database. Add that to covering 190+ countries and 39 languages (and dialects). Veriff is also innovation-focused, with our AI-based identity verification technology - and our customers - at the forefront of everything we do.

    • What kind of features can customers expect Veriff to release in the near future? And longer term?

      Reach out and let's talk about the future! We're building the future of trust online and we're keen on hearing what that means to your business.

    • Which popular or common software does Veriff integrate with?

      Veriff integrates with any platform that needs to verify that people are who they say they are, without negatively impacting user and customer conversion, or customer experience. Often, Veriff is integrated with financial services platforms, mobility apps (think ride-sharing and mobility-as-a-service), gig and sharing economy platforms, online education software, video games, gambling platforms, and so on.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Veriff. If it's not simple, use broad estimates or ranges for typical setups.

      Veriff offers two plans for identity verification services - Starter and Enterprise. Reach out to Veriff to have an Enterprise solution tailored to your business or see the Starter plans below.

      The Starter plan consists of three different categories - Essential, Plus, and Premium:
      - Essential - $1.49 per verification & $49 per month minimum commitment
      - Plus - $1.89 per verification & $129 per month minimum commitment
      - Premium - $2.05 per verification & $249 per month minimum commitment
      - You can add additional data extraction to Plus & Premium at an added $0.50 per verification.

      These plans include overall benefits and a free trial, covering 30 days or 100 verifications, 39 supported languages (and dialects), and sandbox integration. 

      With Enterprise, Veriff acknowledges that every company has different KYC compliance requirements and fraud prevention needs. The pricing is tailored and not fixed. It all depends on the individual case. You can contact Veriff’s team to learn more about the plan, which includes a dedicated account manager, who’ll work with you directly.

    • Does Veriff offer a trial or free download available?

      Yes - you can get 100 verifications, or the first 30 days free to test out Veriff's identity verification software.

    • Does Veriff offer any kind of training/education for their product?

      Our developer documentation is very straightforward. Every customer has access to customer support. Enterprise clients have a dedicated, proactive account manager who provides support throughout the relationship. In addition, Enterprise clients have a dedicated solutions engineer who helps dial in the right identity verification experience for your business and customers.

    • Describe the implementation process and timeline for Veriff software.

      Implementation depends on the complexity of your business's processes and user flow. Veriff can be integrated in a matter of hours or a few days. Our solution engineering team supports all Enterprise clients throughout the process and every client has access to our customer support team.

    • What are the Veriff support options? List all.

      Working with Veriff, you're not a customer, you're a partner - even if you're not on Enterprise, we're always an email away to provide support and feedback in whatever way necessary. Veriff will scale with your business as you're growing and be an active partner to make sure identity verification is working for your business and your users.

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