"Ventrata has been an excellent partner amidst the Covid-19 crisis. They've taken advantage of the downtime on operator's hands this year to listen to wishlist items for the perfect reservation and ticketing system, and we have been so pleased with the outcome. The waiting time on chat support is advertised as five minutes or less but in reality is around one minute, and they've launched a ticketing system for more in-depth requests. The team is diverse, helpful, and pleasant; unlike many other software companies that I've used to assist with the day-to-day tasks of operating a business. It's night and day from our previous system. Prices are competitive — the reports on the system are everything you could want to better understand and plan for your business needs. Ventrata’s customer-facing website options are spot-on for those wanting to build from scratch. We're thoroughly satisfied."