“I would say that Maria was very clear about Valant’s typical implementation procedure, so she was really cool about saying that this is how we typically do it and very open that it was not going to be easy. So the expectations were very clearly established in that first call, …

“The quality of the notes here has improved. In my world, the most perfect note is a narrative note that you can just produce off the top of your head, but people produce really good notes using dropdown menus and generate narrative. It’s been very good that way. We no …