“Prior to having Valant, everything was paper so I was going through people’s laptops, going through records, papers that hadn’t been filed, things were misfiled, trying to put everything together. With Valant, three days before the audit she gave me the list of names. I went right into Valant, I …

“I would say that Maria was very clear about Valant’s typical implementation procedure, so she was really cool about saying that this is how we typically do it and very open that it was not going to be easy. So the expectations were very clearly established in that first call, …