Userlike is a cloud-hosted live chat system that you can integrate with your existing website to facilitate real-time communication between your team members, other employees, and customers. It presents a range of customization options that allow you to match the logic, look and feel of the live chat box to your website’s design. Key capabilities include chatbot, feedbacks, custom chat behavior, team management tools, custom design templates, inbuilt chat panel, and others. The software also provides data privacy features to keep your information secure.
You can access Userlike from mobile devices like smartphones and tablets. The inbuilt support bot asks preliminary queries to site visitors, captures questions, and alerts the support team via email or Slack. The application also offers analytics and reports to help you track KPIs and important metrics.
With Userlike, you can help your consumers in real time through your website, Telegram, or Facebook Messenger.
Select to how to start a chart. Invite site visitors to begin a chat or let them decide when to initiate a conversation.
Utilize predefined chat macros to deliver swift answers. A single agent can chat with up to 10 visitors simultaneously, and you can reduce this number to minimize the workload.
When your team is offline, you can present a contact form to collect customers’ questions. Or, you can leverage Userlike’s chatbot named Chat Butler to greet your visitors and capture their queries.
Enable your site visitors to fill out a registration form before beginning a chat. This allows you to filter out poor-quality chats and gather valuable leads.
For complex queries, you can use the team chat feature. Forward chats between skills, user operator groups, and operators to route chats to the right agents.
Deploy chat ratings to get feedback on your chat service’s performance. Utilize analytics tools to get a detailed assessment of your performance metrics.
Customize and design the solution’s chat window to fit your brand.
Integrate Userlike with popular business apps such as MailChimp, Pipedrive, Salesforce, Help Scout, Slack, and others.
View what your customer is typing before they send it. This permits you to reply to them faster.
Note: Prices are inclusive of annual billing discount
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