Userlike FAQs

  • Who is Userlike best for - their role(s) within what kind of companies.

    Whether you’re a one man show or a multinational with hundreds of service employees, we've got your back. Userlike is used by some of the world’s fastest growing companies. Our system is easy to scale when your website traffic and support team increase.

  • How does Userlike benefit them?

    - Convert visitors into customers via Website Chat.
    - Create permanent connections with your customer via the Messenger Channels.
    - Create happy and loyal customers with an efficient service.

  • How technical do users need to be to use Userlike's software?

    Integrating Userlike into your website is really easy and doesn't require much technical know-how. We also offer tutorials which will lead you step-by-step so you can have Userlike on your website within a minute.

  • What makes Userlike a leader in this space?

    Userlike is the professional design solution
    - Design: Your live chat should look as good as your website. That's why design is one of Userlike’s main building blocks.
    - Flexibility: Besides looking good, live chat should be customizable to your wishes. Our CSS editor and open API offer you this.
    - User Support: We want you to be successful with our system and we offer all our users wide-ranged support to get there.
    - Extensive Free Plan: Unlike others', our free plan offers an unlimited amount of chats. We only start charging when your team grows larger.
    - Data Security: We're hosted in Europe with features that guarantee web visitor privacy and adherence to data regulations

  • Who are Userlike's biggest competitors (3-5 companies)?

    - Olark
    - Live Chat Inc.
    - LiveAgent

  • How/why is Userlike better than those competitors (or most others in their market)? What about Userlike is unique, stronger, easier, etc.?

    Comparing software solutions is hard work. Each supplier has its own way of doing things, with subtly differing features and its own terms for naming them. It seems the only way to accurately assess the best choice for your business is to intensively test all of the solutions, but this would take you months. A better way to find the right alternative is to look at software comparison websites, such as G2Crowd, Capterra, or GetApp. On such platforms, software users share their experiences in the form of ratings and reviews. Oftentimes the reviews also include the industry of the reviewer, adding insights into whether the solution fits for you. Userlike is proud to be one of the leading solutions across these comparison platforms.

  • Which popular or common software does Userlike integrate with?

    As an additional channel, live chat should be integrated seamlessly into your existing setup of business tools. We offer a wide range of CRM integrations and offer an Open API for a more advanced setup. Push your user information to Userlike and give your chat operators the information to offer a personalized service, or pull chat transcripts and offline messages to your CRM.

    Examples of our integration partners include Slack, Help Scout, HubSpot, Pipedrive, and many more.

  • Does Userlike offer a trial or free download available?

    Yes, we offer a 14 days free trial. Just sign up and chat with your Webvisitors.

    After the trial your account is automatically set to our free product. This means no charges nor hidden fees. With Userlike Free you can have unlimited chats with your customers. To maximize your live chat experience you can upgrade your account anytime. With our premium plans you can add more operators, enjoy more reporting features like chat transcripts and analytics, integrate Userlike with the software you already use, and access more services.

  • Does Userlike offer any kind of training/education for their product?

    Once a month, we host a free webinar that'll show you around the Userlike Dashboard. Furthermore, we have a wide selection of written as well as video tutorials that show best practices and valuable tips to reach Userlike's full potential.

  • Describe the implementation process and timeline for Userlike software.

    Be up and running in 3 minutes. Copy and paste your unique code into your website, go online, and start chatting with your web visitors. No software to install. Simply log in to our browser-based Chat Panel and start chatting with potential customers right away.

  • What are the Userlike support options? List all.

    We recommend to reach out to us via live chat on our website. That way, you can experience our product in action as well. You can also send our support team an email to support@userlike.com