"We needed an external partner who wouldn’t be afraid to tell us what our drivers really think. We also needed help designing the application to be usable today and planting the seeds of innovation and disruption that can make a real difference longer term. I knew we couldn’t do that …

"We were just too close to our products in some ways. Useagility looked at them through the lens of an unbiased third party and also shared some of the latest design standards and techniques that they’ve learned from other projects. They knew what to look for and they knew what …