"We needed an external partner who wouldn’t be afraid to tell us what our drivers really think. We also needed help designing the application to be usable today and planting the seeds of innovation and disruption that can make a real difference longer term. I knew we couldn’t do that …

"The user research was a goldmine – that alone was worth the cost of the project. Useagility’s approach to testing unlocked insights about our whole industry, not just the product they were testing. Having a realistic understanding of the state of mind of our users is a valuable filter for …