Upper Hand FAQs

    • Who is Upper Hand best for - their role(s) within what kind of companies.

      Sports and fitness businesses - including boutique fitness clubs and studios, sports facilities, and sports training academies.

    • How does Upper Hand benefit them?

      Owners and operators of sports and fitness businesses need flexible, reliable software that helps them manage and grow their business. Upper Hand is the most forward-thinking management software that removes the complexities behind running their business, enabling them to refocus valuable time and money towards growth. Fitness studios, sports facilities, and sports training academies of all sizes use Upper Hand’s configurable platform to operate more efficiently, increase customer satisfaction, and make more informed business decisions.

    • How technical do users need to be to use Upper Hand's software?

      Advanced technical know-how? Not required. Upper Hand is easy-to-use for your staff and provides your clients an intuitive software experience that drives repeat business. Plus, simplified staff tools save time and energy for your front desk and enable them to convert walk-ins to new customers in seconds. Built on a modern, sleek foundation, anyone can use this platform.

    • What makes Upper Hand a leader in this space?

      Upper Hand’s industry-leading solutions and customer experience provide serious value to sports and fitness businesses, and deliver more satisfaction to your clients and staff than our top competitors. Our NPS score of 54 speaks to that. When you choose Upper Hand, you choose a partner with a team of industry experts. With collective knowledge and background in the sport and fitness industry, our staff helps you apply best practices to level up your business. Not to mention, we make transitioning to Upper Hand easy and painless thanks to our dedicated migration team with industry experience and software expertise.

    • Who are Upper Hand's biggest competitors (3-5 companies)?

      Mindbody, EZ Facility, ZenPlanner, Vagaro, Club Automation, Mariana Tek, Sports Engine

    • How/why is Upper Hand better than those competitors (or most others in their market)? What about Upper Hand is unique, stronger, easier, etc.?

      Upper Hand stands out from its competitors in three main areas; flexibility, support, and innovation. We understand the importance of scalable and efficient operations, which is why our platform is flexible and can be configured to fit the unique needs of any sports and fitness business, whereas competing softwares force businesses to adapt their processes to their platform. Additionally, we provide first-class customer support and service to our customers. We pair each business with a dedicated support team to assist their admins and client community around the clock. Finally, Upper Hand is a stronger option for businesses because of our dedication to being the most innovative software in the space. Our industry is always evolving, and we are passionate about staying ahead of these changes in order to give our customers the Upper Hand over their competition.

    • What kind of features can customers expect Upper Hand to release in the near future? And longer term?

      We are excited to continue leading the industry at the forefront of innovation. While other platform’s work on solving yesterday’s problems, Upper Hand will continue to remain laser-focused on delivering tomorrow’s solutions.

    • Which popular or common software does Upper Hand integrate with?

      Integrations come in play with our top tier subscription, or “Franchise Cloud”. The Franchise Cloud offers our open-API which can connect with all of the tools and softwares they’re using today or need tomorrow. Franchisee apps are deployed on-demand, allowing businesses to scale from 10 users to 10 million users with zero-touch.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Upper Hand. If it's not simple, use broad estimates or ranges for typical setups.

      All features are included in our plan. Just choose your billing - $95/m annual billing (30% discount) or $135/m for monthly billing. Unlimited contacts, staff logins, and more.

    • Does Upper Hand offer a trial or free download available?

      We offer free, in-depth, personalized demos of our software.

    • Does Upper Hand offer any kind of training/education for their product?

      Upper Hand’s training and onboarding teams provide businesses with in-depth training and product knowledge in order to aid them in implementing the platform across their operation. But it doesn’t stop there. With regular product webinars, educational resources related to new features, and check-ins with account managers, we ensure our customers have all the tools to stay up to date on product innovations and best practices.

    • Describe the implementation process and timeline for Upper Hand software.

      Change doesn’t have to be hard -- we make transitioning to Upper Hand easy and painless thanks to our dedicated support team with industry experience and software expertise. Implementation processes and timelines are determined based on platform tiers. Contact us to learn more.

    • What are the Upper Hand support options? List all.

      Customers can reach out to support via email, online chat, phone, from within the app, or through our social media channels.

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