UpKeep Review

Customer Reference Rating4.8
Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Customer Types
  • < 50 Small Businesses
  • < 250 Medium Businesses
  • 250+ Large Businesses
  • 78Testimonials
  • 80Case Studies
  • 6Customer Videos

Overview

UpKeep is a cloud-hosted, integrated enterprise asset management (EAM) and computerized maintenance management software (CMMS) program that empowers enterprises to manage their facilities and assets. The platform can be accessed with smartphones, tablets, and laptops, and is ideal for maintenance units with multiple field technicians.

UpKeep provides core maintenance features such as management of work orders, inventory, assets, and preventive maintenance to produce service schedules. You can view a tasks page that shows upcoming work with deadlines, assets and criticality, or employees delegated to each. While adding new tasks, you can include users, assets, images, a color-coded priority ranking, and notes. With the mobile app, you can create projects, manage assets, assign work orders, and more.

Benefits

Streamlines Tasks

UpKeep empowers manufacturing, restaurant, property, and facility managers to boost communication by facilitating real-time status updates for their teams. They can utilize the desktop and mobile applications to streamline tasks and keep team members on the same page. This can help crew members to know what tasks to do and when, at any time.

Simplifies Workflow Processes

UpKeep provides managers a mobile-first platform for asset management that allows them to communicate with field techs. Technicians also benefit as they get a portal that gives them instant access to info without needing to wade through loads of paperwork. Thus, this intuitive and innovative CMMS tool simplifies all workflow processes.

Easily Accessible Program

UpKeep is a mobile-first CMMS system which speeds up workflow processes. You can use your mobile device or desktop to access it from anywhere, anytime. The software allows you to produce work orders on the go, get alerts when jobs are updated, and receive notifications from the app when assets go down. All these features empower you to run your business efficiently and productively.

Facilitates Smooth Business Operations

With UpKeep, you can closely track your business and minimize downtime of your valuable assets. Plus, you can save money and time by tracking inventory and work orders. Effortlessly generate and view reports on work orders. In these ways, this CMMS software helps you to run your business smoothly.

Product Features

  • Asset data import
  • Asset management
  • Barcode scanning
  • Company request portal
  • Custom form fields
  • Dashboard & reporting
  • Enhanced scheduling
  • File & photo storage
  • Inventory management by location
  • Invoice PDF printing & emailing
  • Part history tracking
  • Preventative maintenance scheduling
  • Real-time chat
  • Real-time push notifications
  • Recurring tasks
  • Request status tracking
  • Signature capture
  • User access controls
  • Video uploading
  • Work order PDF printing & emailing
  • Work order templates and prioritization

Pricing

UpKeep Free

  • Limited searching and history
  • Unlimited work requests
  • Unlimited locations, assets, and parts
  • Limited photo capture
  • Barcode scanning
  • Unlimited users, requesters, and view-only users
  • In-app messaging
  • Email notifications, push notifications, and mobile applications
  • Self-service help

UpKeep for Teams

Starter Plan - $29/mo per technician/admin (billed annually) or $35/mo billed monthly

  • Work Orders (unlimited)
  • Work Requests (unlimited)
  • Time and Cost Tracking (non-itemized)
  • PM Scheduler (monthly view)
  • Checklists
  • Parts Management
  • Meter Readings
  • Barcode Scanning
  • Mobile App
  • In-App Messaging
  • Photo Capture & Annotation
  • Shared Work Orders
  • CSV Data Importing
  • Online Chat Support
  • Training Webinars

Professional Plan - $49/mo per technician/admin (billed annually) or $55/mo billed monthly

Get Starter Plan features, plus:

  • Advanced Reporting
  • Work Request Portal
  • Signature Capture
  • PDF and Video Upload
  • Phone Support

Business Plus Plan - $79/mo per technician/admin (billed annually, 5 users min.) or $95/mo billed monthly

Get Professional Plan features, plus:

  • Downtime Tracking
  • Depreciation Tracking
  • Warranty Tracking
  • Time and Cost Tracking
  • PM Scheduler
  • Workflow Automation
  • Lockout Tagout
  • Business Integrations
  • API Access
  • Dedicated Account Manager

UpKeep Enterprise – Contact the vendor for pricing

Includes all features of the Business Plus Plan, plus:

  • Enterprise Dashboard
  • Connect Multiple and Separate UpKeep Accounts
  • Centralize Parts and Inventory
  • Monitor Assets Across Facilities
  • Barcode scanning
  • Have a Complete Overview of All Facilities
  • Centralized Dispatch Portal
  • Enterprise Reporting
  • Live Training

Customer Support

  • Phone Support
  • Live Support
  • Training
  • Support Tickets