Unifonic FAQs

    • Who is Unifonic best for - their role(s) within what kind of companies.

      Some use-cases that showcase how Unifonic can help businesses in enhancing there customer engagement are:
      Security: Use layers of security checks – Two factor authentication and Verification (authentication 2.0)
      Onboarding: Guide customers through the onboarding journey with events triggered messaging
      Retain: Keep customers informed automated loyalty program messaging
      Engage: Get more active users with in-app marketing communications
      Support: Be available on any channel and at any moment with convenient communication for customer
      Operational Efficiency: Unify customer data for unified communication and support management tool

      This is why Unifonic solutions are best suited for users who do not have any coding experience, such as marketers and customer support teams, as well as for users who do have coding experience, such as IT and operations teams.

    • How does Unifonic benefit them?

      Security: Use layers of security checks – Two factor authentication and Verification (authentication 2.0)
      Onboarding: Guide customers through the onboarding journey with events triggered messaging
      Retain: Keep customers informed automated loyalty program messaging
      Engage: Get more active users with in-app marketing communications
      Support: Be available on any channel and at any moment with convenient communication for customer
      Operational Efficiency: Unify customer data for unified communication and support management tool

    • How technical do users need to be to use Unifonic's software?

      Our solutions are low to no code, which means that there is no need for any coding knowledge from the user.

    • What makes Unifonic a leader in this space?

      With proven expertise in emerging markets since 2006, Unifonic is committed to delivering excellence handling 10+ billion annual transactions for millions of recipients in over 160 countries, backed by local corporate presence in four countries and a dedicated team of 300+ professionals serving clients 24/7.
      Unifonic has raised $142m in 2 fundraising series, with the latest round B being led by Softbank.

    • How/why is Unifonic better than those competitors (or most others in their market)? What about Unifonic is unique, stronger, easier, etc.?

      Localisation in the Middle East and North Africa: Local offices in operating markets, Local support & implementation , Local infrastructure and hosting.

      Compliance: Local telecom services license in the Middle East and North Africa & Meta authorisation, Full compliance with local regulations, Strong relationship with regulatory.

      Integration Ecosystem: Native out-of-the-box integrations, Zero code event triggers, Chatbot third-party integrations

      Customer Centricity: Customer driven roadmap priorities, Live roadmap shared with customers, Flexible pricing fitting different use-cases

    • What kind of features can customers expect Unifonic to release in the near future? And longer term?

      Integration ecosystem, Customer data platform, Natural Language Processing (NLP)

    • Which popular or common software does Unifonic integrate with?

      Freshdesk, Zendesk, Hubspot, Salesforce

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Unifonic. If it's not simple, use broad estimates or ranges for typical setups.

      SaaS pricing packaged (monthly and or volume usage based)

    • Does Unifonic offer a trial or free download available?

      No

    • Does Unifonic offer any kind of training/education for their product?

      Reach our online documentation on this link https://docs.unifonic.com/
      Automated onboarding
      Professional services

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