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“One of the major issues we faced was with ownership and accountability…for example, a non-conformance would get written and be distributed to everyone on email basically everyone on the email …
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“Everything was so spread out across so many different platforms, excel documents and access files that, at some point, we wondered whether we even had a quality system it was …
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“Everybody can get involved now because everybody can know every single detail, every single process of [each] job so it’s not down to one person anymore.”
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