“I brought Claire from Unhooked Communications in right at the start of our exciting plans to open our new children’s hospice. Very quickly it was clear to me she just ‘got it’. She didn’t behave like a consultant, she became part of the team and someone who I could quickly rely on to be my eyes, ears and most importantly my voice. Given how stretched I was, my briefs were always rushed and unplanned but I talked to Claire about my idea or what I needed to achieve and she came to me with the creative ideas and the most detailed, task orientated, measureable plans I’d ever seen."