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ITAcceleration, Inc. is a consulting firm whose core competency in Information Technology Support & Management enables the company to offer an added level of expertise in Digital Forensics & Electronic Discovery services. This combination dovetails into the firm's eRisk offering which helps protect organizations against electronic risk threats.
Provana offers cutting-edge technology platforms and a large global workforce with depth and breadth of experience across the collection life cycle. Provana delivers products like compliance management system, collection resolution apps, speech analytics platform, business analytics dashboards and a reliable workforce specifically trained for your needs. Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring. ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes. Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
Sensiple is a steadily growing IT solutions provider, focused on domains such as finance, healthcare, and customer experience. Having been in the business for over 15 years, they have grown in a purely organic manner. Their mission is to provide simple technology solutions to complex business problems by weaving people, process, and technology. Their employees are their assets. They empower them by consistently providing training in various technologies and processes. A continuous strive to improve the productivity of their people only results in added value to their customers.
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