Robotic process automation (RPA) software automates repetitive business processes on the UI level by mimicking employee actions. RPA “takes the robot out of the human) by quickly & accurately performing tedious work with 100% accuracy. It doesn’t impact applications or databases, so implementation is quick, and ROI arrives in just a few months.
Within both SMBs and global enterprises, RPA is best for: Finance, Accounting, HR, Call Centers & Contact Centers, Banking, Insurance, Sales, and Financial Services Companies.
Finance: production of monthly, quarterly and yearly financial reports and associated tax documents.
Accounting: repetitive tasks such as quote-to-cash and procure-to-pay are easily done by RPA.
HR: employee onboarding, promotion/transfers and employee exit activities are highly repetitive and a sweet spot for our automation. Candidate sourcing: customers use RPA to automate aggregating CVs, assessment results and interview notes. Employment history verification: customer also use our robots for routine steps such as validating application data from numerous external sources.
Call Centers & Contact Centers: RPA is good at quickly retrieving/updating customer data from legacy/non-legacy databases. UiPath can integrate attended/unattended robots with intelligent chatbots, creating an initial customer exchange that increases the capacity and improves the performance of contact center employees.
Banking: UiPath robotic process automation is highly efficient at automating data validation and leveraging it within know your customer (KYC) processes.
Insurance: RPA is widely used in claims processing because it can incorporate semi-structured and unstructured data into its automation workflows. For example, extracting data from PDFs, scanned documents and other formats. Or, screen scraping, OCR (Optical Character Recognition) and basic pattern recognition technologies to extract data from almost any format. All these technologies reduce the need for keying in data during claims processing workflows- a great example of taking the robot out of the human.
Sales: leveraging RPA to achieve more effective CRM integration is becoming increasingly popular. UiPath robots allow customers to integrate their email, call and other communication data to CRM (such as Salesforce).
Financial Services Companies: these organization, particularly those involving in trading activities, track P&L and risk exposures daily. Our robots replace the excel, legacy tools and manual activities many continue to use in order to create these reports.
UiPath has pioneered a wide range of innovations that make our software easy to use: Computer Vision, process recorders, reusable drag/drop workflow activities; templates and more.
You don't have to be a developer to use our product. The majority of our customers have business analysts on their Center of Excellence team who create and modify process automations. Those analysts are comfortable with logical workflows, putting rules into those workflows and using variables.
For complex processes and/or automations using technologies like natural language processing (NLP); machine learning (ML) and human-in-the-loop (HTL) developers are typically utilized.
2018 saw UiPath emerge as the clear leader of the RPA industry in 2018, ranked Leader & Star Performer by the Everest Group and highest Current Offering score by the Forrester Wave Report.
Three areas of unrivaled customer value have led to these accolades: innovative products; a global enterprise footprint and a customer-focused culture.
Innovation: while Everest & Forrester gave highest marks to our current products, the major VC investment by CapitalG (Alphabet/Google) speaks volumes about the transformational RPA technology they see coming.
Global footprint: our customer & revenue growth, by far the industry’s largest, is spread evenly across the Americas, EMEA & APAC - where we also have large development centers. UiPath now has 19 offices in 33 countries.
Customer culture: having pioneered free customer success support, we now have over 250 people helping customers around the world - 78% of whom report RPA met/exceeded expectations (Everest Group survey). Now, we're pioneering immersion labs across geographies where customers can reimagine the possibilities of automation.
Blue Prism, Automation Anywhere, WorkFusion
We believe the following unrivaled features are the reason Everest Group and Forrester Research named us industry leader, Deloitte ranked us the 26th fastest growing company (only RPA company named) in North America, and why UiPath won 2,100 new customers in 2018 alone.
Enterprise-level Features:
Citrix Automation: most companies are unaware all our competitors struggle to automate Citrix environments. They have yet to replicate the ability of our native Citrix recorder, Computer Vision and relational algorithms to automate without font, location or pixel dependencies.
Local & Global Reusability: our customers receive 300+, out-of-the-box, drag/drop, reusable workflow Activities; our Library allows them to create and share their own, custom Activities across local teams; our Private Go! feature enables them to share reusable Activities across global teams.
Security: in addition to banking standards, our security features meet US Dept. of Defense & NASA clearance criteria.
Native AI/ML models and Human-in-the-Loop Validation Station: comes with our standard license, not with a separate license requirement.
Frequent Releases: UiPath has two product releases per year, not the industry standard single release, along with monthly Activity and Public Go! Automations releases.
Enterprise-level Architecture:
Automation Abstraction: when customers create workflow automation, they enjoy an optimal level of abstraction that balances capability and speed-to-build. It comes from our focus on building reusable Processes (see Reusability above) rather than reusable Objects or Robots.
End-to-End Process Automation: only UiPath has attended/unattended robots sharing the same technology, generating a front-end form for easy attended user interaction, and integrated with centralized workflow monitoring/scheduling. This makes truly effective end-to-end process automation possible.
Dynamic BPM integration: while several competitors make a REST API available, only UiPath makes tight two-way RPA/BPM integration possible with a REST API service that exposes full Orchestrator/Robot functionality - together with Webhooks. And, our drag/drop HTTPRequest Activity makes integration. This means our robots can seamlessly work with 3rd party BPM solutions (e.g. Oracle, Bizagi, Enate).
Multi-tenancy: UiPath Orchestrator offers the industry’s only multi-tenancy feature, enabling up to ten thousand individual customer tenants to enjoy exclusive privacy and security.
Seamless BI/Dashboard integration: like the rest of the industry, UiPath offers out-of-the-box dashboard reporting. However, these report features don’t require a separate license and we also offer seamless drag/drop integration with BI applications/dashboard/reporting already being used by most of our customers.
Seamless AI/ML Model integration: similar to our BI/Dashboard architecture, UiPath offers a native Machine learning Platform & HTL Validation Station incorporating process orchestration, dynamic management with simple deployment, updating and management - without a separate license requirement. Customers can also drag/drop integrate with their own internal ML models and validation capabilities.
Enterprise-level Operations and Customer Support
Global Reach/Local Presence: our global customers require a vendor with a global footprint - and UiPath has the largest, with 31 offices in 19 countries.
Global on-site Services (free): UiPath pioneered the concept of free RPA customer success - individuals available to help customers with an onsite presence. Some competitors have copied our onsite help approach, but not the free feature. None have our global reach and presence (over 300 people, on the way to 500 by EOY).
Global Talent: UiPath Academy offers the most comprehensive, free, online RPA curriculum in the industry and its achieved unparalleled success in developing talent for specific customer teams and the industry as a whole. Since it’s exception in 2017, our Academy has enrolled over 55,000 people, certified over 23,000 UiPath RPA developers and is averaging over 1,500 diplomas per month.
UiPath doesn't make public pronouncements concerning upcoming features.
BPM, Dynamic Case Management: Enate; IBM; SAP; Bizagi; Oracle; Scheer; NEWGEN; Bonita; Appian; K2
ERP, CRM, ITSM: Salesforce; SAP; Microsoft Dynamics; Arago; ServiceNow; Oracle; Zapier
Data Analytics/Dashboards: Elastic; Kibana; Tableau; Power BI; ThoughtSpot; QlikView; Spotfire; Arcadia Data
Cloud & Virtualization, Operations: Citrix; Oracle; VMware; MS Azure; AWS; Google Cloud
AI, ML, Intelligent OCR: MS Vision; Google Vision; Digital Reasoning; IBM Watson; ABBYY; Ephesoft; CSI Intellidact
Process Intelligence: Celonis; Minit
NLP, Digital Assistants: Microsoft Bot, DataRobot; MS Cognitive Services; wit.ai; Clara; Humley; Woebot; Kore Ai; Recast Ai
Security: CyberArk; Google Vault; DeepInstinct; Vectra; Cylance
Pricing information on UiPath licenses is not publicly available. Contact us directly to get license details.
Yes, UiPath pioneered free, full-featured downloads three years ago with Community Edition for individual developers, open source projects, academic research, education, and small professional teams. There have been over 150,000 downloads to date. https://www.uipath.com/developers/community-edition-download
UiPath Academy robotic process automation training has been tailored to enable all the key
roles within an RPA Center of Excellence, from RPA Developers, Solution Architects and Infrastructure Support to Project Managers and Business Analysts. All courses are free.
Implementation Methodology Training
Business Analyst
RPA Awareness Training
Level 1 - RPA Developer Foundation Training
Level 2 - Orchestrator Trainings
Level 3 - RPA Developer Advanced Training
RPA Infrastructure
Solution Architect
SAP Automation Training
UiPath Licensing Training
Student Assistance: A UiPath Academy team of experts conducts a biweekly 1-hour Q&A webinar, to answer any questions/issues encountered during training.
Webinars take place every two weeks, on Wednesdays; students can find details for the online conference in the Webinars section, on the UiPath Academy home page.
Themed enrichment webinars are ad-hoc training sessions delivered online by one of our RPA Experts. These webinars focus on exploring a certain topic (feature, technology) in-depth, helping the participants improve their skills and enrich their knowledge.
Available themed webinars are shown in the Webinars section, on the UiPath Academy home page. Notifications about upcoming themed webinars will be sent to signed-up users. Additional notifications may be sent to non-signed-up users, depending on the topic.
The installation is simple. The UiPathPlatformInstaller.exe is downloaded and seven steps are followed. The timeline is measured in minutes.
In addition to our free, customer success services program, UiPath has Standard & Premium support.
Standard Support: Free. Standard support is included with every license purchase. Support is available during regular UiPath business hours for each region, and 24/7 support is available for Priority 1 issues.
Premium Support: 12% of license cost. Premium support provides complete, proactive account care customers can rely on, including faster response times, 24/7 technical support in English, additional language offerings, and localized support with engineers in your region.
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