Tugboat Logic FAQs

    • Who is Tugboat Logic best for - their role(s) within what kind of companies.

      Tugboat Logic was created for anyone to manage their security program. We support any industry, any size company, and hundreds of security needs. Our main industry customers are SaaS, but we cater to many others including Security, Healthcare, FinTech, Education/e-learning, Travel and Hospitality, Retail, Transportation and Logistics, and many more. Our customers are mainly startup to mid-market, but we also serve individuals and Enterprises as well.

    • How does Tugboat Logic benefit them?

      Tugboat Logic doesn't only help you get your audit complete faster with less resources, it also helps you to monitor and maintain compliance, especially as your business grows and scales. Tugboat helps you to:
      -Become compliant with frameworks such as SOC 2 and ISO 27001.
      -Allow companies to build a security program that fits them with policies and controls that apply to their unique needs.
      -Map and manage controls and evidence collection.
      -Automate security programs for compliance with less headaches.
      -Collect, manage and complete Security Questionnaires.
      -Provide Security Awareness Training.
      -Manage vendors and the risks associated.

    • How technical do users need to be to use Tugboat Logic's software?

      We support all sizes of companies and levels of expertise with security compliance. We have an amazing support team that can help you get started as well as multiple guides, resources and avenues for you to ask your questions and get fast answers. We have had individuals with no security expertise from small companies single-handedly set up their security program and complete their audit using our tool.

    • What makes Tugboat Logic a leader in this space?

      We have over 150 combined years of Security and Compliance expertise on our team, including former Big 4 Auditors that believe in our product and what we do. We ensure that when we talk the talk, we walk the walk by following security best practices and ensure we maintain compliance with top industry standards. We have a commitment to trust, transparency and a focus on community to make security program management accessible and approachable. Some may call us "legacy," but in our opinion, that's not a bad word. Legacy to us means we have the knowledge, expertise, experience and clout to help you on your compliance journey.

    • Who are Tugboat Logic's biggest competitors (3-5 companies)?

      There's a lot of competition in the Governance, Risk and Compliance space! Currently the top alternatives to Tugboat include Drata, Vanta and Secureframe.

    • How/why is Tugboat Logic better than those competitors (or most others in their market)? What about Tugboat Logic is unique, stronger, easier, etc.?

      -We take security and compliance seriously, which is why we ensure we maintain our own compliance and follow security best practices.
      -We have the most powerful Security Questionnaire response tool on the market to support during and beyond your audit.
      -We have in-house experts (big 4 ex-auditors) building our content and on our support team. We do not outsource our security expertise.
      -You can grow with us and we will support you as you scale.
      -We give you the option to tailor your security program to your company's needs. We are not just a pre-packaged "check list." We offer a comprehensive risk management solution, not just a list of risks.
      -Framework mapping for hundreds of controls that allow you to get a head-start on multiple certifications and attestations - https://tugboatlogic.com/frameworks/

    • What kind of features can customers expect Tugboat Logic to release in the near future? And longer term?

      We are continuously building new frameworks, modules and automations to make your evidence collection and audit as painless as possible. Right now we are focused on making our Onboarding/Offboarding tools better than ever.

    • Which popular or common software does Tugboat Logic integrate with?

      Tugboat Logic integrates with over 100+ tools as well as offers a custom API tool to build your own integrations. Our Community, The Helm, is a place where these integrations can be shared and collaborated on as well. Some of our popular integrations include: Google Workplace, AWS, Microsoft Intune, Microsoft Azure, Heroku, Gusto, Github, Gitlab, Cobalt, Lacework and many more!

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Tugboat Logic. If it's not simple, use broad estimates or ranges for typical setups.

      Essentials: $500/year (Essentials Framework, Up to 50 FTE, Basic Modules)
      Startup: $3000/year (Everything in Essentials, 1 Framework either ISO 27001 or SOC 2, SQRs, Vendor Risk Management and more)
      Growth: $10,000/year (Everything in Startup, 1 Framework (full list of 15+ frameworks), Custom Roles and more)
      Midsize: $17,500/year (Everything in Growth, 2 Frameworks (full list of 15+ frameworks), higher limits on SQRs, VRM and FTE)
      Enterprise: Contact us. (Support for multiple products/business units)

    • Does Tugboat Logic offer a trial or free download available?

      Tugboat Logic offers a Free 7 Day Trial to allow prospects to take a look around and see if Tugboat is right for them! https://resources.tugboatlogic.com/free-trial

    • Does Tugboat Logic offer any kind of training/education for their product?

      -Video Training
      -Frequent Webinars
      -Product Documentation and Guides
      -Support Community, The Helm
      -Educational pieces on security, audits, frameworks and maintaining continuous compliance

    • Describe the implementation process and timeline for Tugboat Logic software.

      Once you have access to your company's instance, our Customer Success team will reach out and schedule onboarding calls to help you get set up. In addition, all customers have access to training and help documents, most of which are found in our Knowledge Base or on our Community.

    • What are the Tugboat Logic support options? List all.

      -An Assigned Customer Success Manager for Startup Tiers and Up
      -Product Documentation and Guides
      -Support Community, The Helm
      -Support available on phone, email, and community

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