“The 5M paratransit reservations, scheduling, and dispatching system used by two of our contractors has stabilized and improved performance over the past year. At a time when hiring drivers has been extremely challenging, 5M seamlessly integrates taxi subcontractors with employee drivers and gives dispatchers modern tools to be more efficient The two contractors using 5M provide more than 5,000 weekday passenger trips and in 2017 achieved an on-time performance of 91.7% in the challenging Los Angeles area.”