"When we first rolled out integrations we split responsibilities—Merge handled accounting connectors and Truto covered everything else. Very quickly two things became obvious. First, Merge’s pricing didn’t scale. Each new customer pushed our bill up exponentially even though the underlying usage barely changed. Second, the support model just couldn’t keep pace with our roadmap. Whenever we needed new scopes or endpoints their prioritization dragged, and we were forced to wait. Consolidating on Truto solved both problems at once. The team mirrored Merge’s data model field‑for‑field, so our engineers didn’t change a single line of code, and they migrated ten critical integrations—one every week—without any downtime. The collaboration is hands‑on; we trade feedback in real time and custom requests land in production fast. Since switching, our costs are predictable, new connectors ship quicker, and we feel confident telling enterprise prospects, ‘Yes, we support that.’ Truto has become a genuine extension of our team."