TrueContext FAQs
Who is TrueContext best for - their role(s) within what kind of companies.
TrueContext is built for any organization with a field service team. Our platform is incredibly scalable, so while it’s predominantly used for large enterprises, TrueContext works for businesses of any size with a minimum of 5 subscriptions.
Our low-code solution empowers employees without coding experience to build custom apps that provide visibility into their workflows, collect field data, and locate gaps for operational improvements.
Frontline workers, line of business leaders, IT directors, and operations executives all benefit from the ProntoForms solution.How does TrueContext benefit them?
Line of business leaders: TrueContext makes it possible for line of business leaders to build powerful custom apps without a developer to track, analyze, and continuously optimize processes. Our deployed apps help improve service delivery, technician productivity, and compliance with step-by-step workflow guidance, reporting, and output documents for stakeholders.
Frontline workers: TrueContext’ mobile form apps make it easy for frontline workers to collect data on their mobile device, even without network connectivity. Field staff can access company data in the field and automatically share the results with back-office systems, cloud services, and people without going to-and-from the office.
IT directors: ProntoForms helps meet the growing and evolving demand for apps by allowing IT to transfer app-building into the hands of process owners. Without in-house app building, IT can focus on larger value-adding projects.
Operations executives: ProntoForms streamlines field data into a scalable system—paired with analytics means that executives can track growth, identify areas to reduce costs, and discover opportunities for revenue generation.How technical do users need to be to use TrueContext's software?
TrueContext is built to be simple and intuitive for any user. Our low-code platforms’ drag-and-drop capabilities mean that users can create apps with zero coding experience. We offer both out-of-the-box integrations with leading software and have a professional service team that can tackle complex workflows and integrations.
What makes TrueContext a leader in this space?
What makes us truly great is our ability to bridge gaps between tech stack software. We are a mobile front-end that extends into the field with robust integrations, customizable forms, and data collection workflows.
Our position as a leader is externally validated. TrueContext is a field-focused solution featured as one of 18 out of 200 solutions in the 2019 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms (LCAP). TrueContext is also Gartner’s Peer Insights' highest customer-rated Rapid Mobile App Development solution and is the Leader on the G2 Grid for Mobile Forms Automation Software products.Who are TrueContext's biggest competitors (3-5 companies)?
Forms automation competitors include GoCanvas, GoFormz, Forms on Fire, and Device Magic.
How/why is TrueContext better than those competitors (or most others in their market)? What about TrueContext is unique, stronger, easier, etc.?
TrueContext is built for fieldwork. It’s not a blanket, all-in-one solution for general business automation and this means TrueContext is field-focused and enterprise-ready. It can handle complex tasks and workflows to extend the existing infrastructure with popular software integrations. If you use a legacy system, TrueContext can connect to almost any data source with APIs and webhooks.
The UI/UX is also incredibly easy to use both in the office and in the field. TrueContext is designed to mimic the devices that field technicians already use, which means it requires almost no onboarding. If you do need help, TrueContext’ support team is world-class and are experts in solving field service issues.What kind of features can customers expect TrueContext to release in the near future? And longer term?
TrueContext recently released four new enterprise-grade features—mobile search, form templates, document scanning, and camera to text—that reflect the need to speed deployment and leverage technology like OCR. TrueContext has also recently included web-hosted customer-facing forms —namely customer satisfaction and site readiness forms—to allow customers to send pre/post service event forms to customers who are not subscribed to TrueContext and full gain visibility into service calls.
Which popular or common software does TrueContext integrate with?
TrueContext has out-of-the-box integrations with leading software like Box, Salesforce, ServiceMax, Geotab, and Sharepoint. It also offers webhooks and REST API which allows users to integrate TrueContext with any software in a tech stack, including systems of records, FSM, EAM, and legacy systems.
Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for TrueContext. If it's not simple, use broad estimates or ranges for typical setups.
TrueContext uses a three-tier approach to ensure that customers only pay for what they need. Every tier requires a minimum of 5 subscriptions.
Essentials: $25/per user per month
Plan highlights:
• Advanced data collection
• Straightforward business logic
• Professional documentation
• Seamless cloud storage integration (Google, Box, DropBox, etc.)
• Email and SMS notifications
• Full offline capability
Advanced: $45/per user per month
Plan highlights:
• Advanced conditional logic
• Guided workflows and in-form resources
• FSM, EAM, CRM and other platform integration
• Fully customizable reports and records
• Higher usage limits for data sources, form questions, and logic rules
Enterprise: By quote only
Plan highlights:
• Collaborative workflows with rich media data capture
• AWS and proprietary system integrations
• Data routing and data source partitioning for an improved mobile experience
• Single Sign-On
• Unlimited forms, logic rules, data sources, and more**Does TrueContext offer a trial or free download available?
Trials are available upon request.
Does TrueContext offer any kind of training/education for their product?
Our professional service team has three tiers (Launch, Accelerate, and Turbo). They provide training, form building, onboarding, and deployment support.
Beyond professional support, our DIY customers can leverage TrueContext’ online knowledge base, point-and-click form building tools, out-of-the-box integrations, form library, and omnichannel technical support.Describe the implementation process and timeline for TrueContext software.
TrueContext is easy to implement—many forms can be realistically deployed in under an hour. The overall process and timeline depend largely on the complexity of the customer’s deployment and whether they wish to build their solution themselves or use our professional services.
For more complex or enterprise-level deployments, we have a proven deployment methodology that offers predictable deployments, fixed costs, and clear timelines.
First, concepts and requirements are gathered, a solution architecture is built, and the solution is then developed and deployed for field testing before final approval.What are the TrueContext support options? List all.
TrueContext provides multiple forms of support for customers:
• Technical support
• Live chat
• Resource library
• Professional services team (Customer success manager + Implementation specialist)
• TrueContext help & support portal
• Community forum
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