Tripleseat FAQs

    • Who is Tripleseat best for - their role(s) within what kind of companies.

      Tripleseat is used by event sales managers, general mangers, private dining managers and anyone planning events within venues like restaurants, hotels, country clubs, banquet halls, and specialty venues.

    • How does Tripleseat benefit them?

      Tripleseat SmartSuite is the first of its kind for event management. SmartSuite was developed by Tripleseat to streamline the planning and managing process of events and boost new sales. With Tripleseat’s SmartSuite, venues will be able to deliver branded, professional-looking proposals and event orders quickly and easily, plus capture and respond to leads in seconds resulting in increased sales.

      Create gorgeous proposals and event orders that get results with Tripleseat’s SmartDocs.

      Tripleseat’s SmartDocs is a customizable, easy-to-use, banquet event order, contract, proposal, and invoice generator. Build completely branded documents and customize everything from fonts, colors, and look for a professional-looking proposal, event order, or contract that are pixel-perfect and look great on every device or web browser.

      Capture and Close New Event Business with Tripleseat’s SmartLeads

      Tripleseat’s SmartLeads enables your venue to capture leads from your existing website, your Facebook page, the Tripleseat’s Venue Directory, and inquiries from the telephone. With Tripleseat’s SmartLead, you will never miss or lose a potential lead and close new business faster than ever before.

      Communicate easily with your guests with Tripleseat’s SmartChat

      Tripleseat’s SmartChat is a communication tool that allows event managers and their clients to communicate easily with each other. Gone are the days of playing phone tag or trying to find emails from the client. With Tripleseat’s SmartChat, you can communicate from within the Tripleseat application and have all the details automatically be associated with the clients and their event.

    • How technical do users need to be to use Tripleseat's software?

      Tripleseat is intuitive and easy to use

    • What makes Tripleseat a leader in this space?

      Tripleseat is made up of industry veterans who understand why you need the software. We also put marketing effort and SEO behind your brand. We also have a venue directory to help you generate leads.

    • Who are Tripleseat's biggest competitors (3-5 companies)?

      Gatherhere.com
      Caterease.com
      Venuebook.com
      Reserve.com

    • How/why is Tripleseat better than those competitors (or most others in their market)? What about Tripleseat is unique, stronger, easier, etc.?

      A dedicated TS Marketing team that does Venue Spotlights blog posts
      The industry leading Venue Directory to drive leads to your venues that cost you zero/nadda/zip
      Search Engine Optimization for TS customers
      Integrations to leading web-based outbound marketing companies like Mailchimp and ConstantContact

    • What kind of features can customers expect Tripleseat to release in the near future? And longer term?

      We release about 5 updates per quarter.

    • Which popular or common software does Tripleseat integrate with?

      Mailchimp, ConstantContact
      We have an open API

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Tripleseat. If it's not simple, use broad estimates or ranges for typical setups.

      Please contact us for pricing.

    • Does Tripleseat offer a trial or free download available?

      No

    • Does Tripleseat offer any kind of training/education for their product?

      There are weekly training Webinars after you have completed your on-boarding training.

    • Describe the implementation process and timeline for Tripleseat software.

      You will be up and running within two-weeks of having all your documents over to Tripleseat.

    • What are the Tripleseat support options? List all.

      Customer support is available via Chat, Phone and Email. The response time within working hours is typically within 2 minutes.

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