"I can email and call Trigent at any time and get a response. I haven't gotten this personal touch from any other vendor I've worked with. It's important to have this, given the nature of what we do. Trigent has developed a web-based workflow system for us, with data entry and document processing capabilities. The technology used was chosen at the recommendation of Trigent. Trigent was in charge of the full initial design, starting from scratch, and also worked on the second phase. Once we had the functional system in place, I worked with them in order to make some tweaks and fixes. I can say that what used to take us 20-30 days in order to process an order, is now a five-day operation. It was a massive improvement which has enabled us to pick up additional clients without a significant need for additional hiring."