"The term ‘game-changer’ has been used by us at Southwest as well as by agencies. This success has been lauded as by our executive team as possibly one of our best enterprise technical releases ever. And we did so in a quarantine world, via a virtual command center."

“We were seeing some content in our searches that wasn’t a good fit for our customers, like basic unbundled fares and flights with long stop overs. We wanted to filter these out to ensure these types of fares never even appeared in agent searches, while also prioritizing routes and carriers …