"The term ‘game-changer’ has been used by us at Southwest as well as by agencies. This success has been lauded as by our executive team as possibly one of our best enterprise technical releases ever. And we did so in a quarantine world, via a virtual command center."
"If a customer wants the lowest-cost fare available, or an upsell fare that includes check-in baggage or a seat reservation, we want to give them that choice. We also want to ensure that customers know exactly what they’re getting with each fare especially in Latin America where unbundled travel options are still relatively new."










