“The Customs Module is particularly beneficial as it simplifies the customs clearance process. For example, when I’m working on classifications and declarations, and claiming a preference under the FTA where one is not required due to it being a duty-free item, straight away a visible notification appears on the screen. …

“We are also a very thorough documentation team, however before Prodoc, even when we thought errors were fixed, sometimes these would get through to the customers. We no longer have to worry about this happening."