“All too often participants said they hadn’t received all their equipment while our delivery drivers claimed otherwise. Because paper records were inefficient and signatures often were illegible, it was hard to verify the equipment was received. We had to deliver it again to ensure we fulfilled our commitment to our …

“With new jobs coming in fast, we needed to be sure the equipment got to the job site on time. It was no longer acceptable or efficient for a technician to send an email and wait for a response from the person who had it. Often, that person would be …