"If you are looking for a software package that has it all this is certainly worth purchasing. I would recommend this to anyone who needs a complete software package to satisfy their compliance needs, its hard to find software and customer support that both work well and TLM does both. This software has it all and at a more than reasonable cost. We have used software developed by LMBS for the past 10 years for our complaint handling. We were more than happy when he came out with TLM and realized that it could do so much more for our ISO 13485 company. It has served us well through many ISO and FDA audits, an FDA auditor even asked for the name of the software. Customer support has been very helpful in fine tuning the software/reports to meet our specific needs for audits, even ones requested a day before the audit. The software is straightforward to use, we have 8 personnel in two different locations using it seamlessly. TLM has the best customer support I have ever used, problems and requests for help were answered quickly and efficiently."