"I am delighted with the approach that has been taken by everyone involved in the project; this really has been a true partnership approach. Considering the scale of the change, the three brand conversions were individually phased to ensure minimal disruption. KPI delivery is demonstrating success against all measures and …

"Toll and Jetpets staff worked closely together in both Brisbane and Melbourne to make sure that the penguins were happy, comfortable and safe at every point between boarding the plane and rejoining their trainers when they landed.”