“It’s always important for Apex to have residents at the forefront of our minds when we develop an airspace scheme. We need to give them information in a format they’ll understand, to keep them informed and to address any concerns . TK Associates provided clarity on the message and how we should deliver it, using such items as newsletters and face-to-face meetings to ensure the recipients felt involved and knew we were listening. They also helped prepare us for one-to-one meetings. Without their insight and support, I don’t believe the resident engagement exercise would have been such a success.”