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Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our consumer self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver exceptional customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com.
“The go-to spot for any question an employee might have.”
“In the past, if a member called the contact center and needed to go into a financial center, the representative would simply give them directions to the closest financial center. …
“The call center was working very hard and feeling stressed – they spent the majority of their time answering routine questions with less time to focus on deepening client relationships.”
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