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Engageware

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Read 48 Engageware reviews and testimonials from customers, explore 59 case studies and customer success stories, and watch 3 customer videos to see why companies chose Engageware as their Appointment Scheduling Software

Engageware (formerly TimeTrade SilverCloud), provides industry-leading technology and expert know-how to help organizations better engage their customers. Trusted by more than 500 organizations, our consumer self-service, appointment scheduling, and knowledge management solutions – combined and integrated with those of our market-leading partners - make it easy for customers to answer their questions quickly, connect to the right resources when scheduled expertise is needed, and get a consistent, efficient experience when help from a representative is required. Organizations that use our customer engagement solutions deliver exceptional customer experiences no matter the channel — enabling faster growth with greater efficiency. For more information, visit engageware.com.

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  • 48 Testimonials View
  • 59 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 2310 reference ratings
4.8/5.0 (2310)
  • Winter 2026 Market Leader Appointment Scheduling Software
    Press Release Report

48Testimonials

  • “Not only does Employee Knowledge Management™ allow us to have one centralized location where all of our policy, procedure and product information is stored, it’s so easy to update all …

    Stephanie Bailey Training Coordinator

  • "As an overall functional product that provides the end user the ability to provide an on-brand, customized interface, TimeTrade works really well. Their support team is top notch and quick …

    Brent Leading Retailing Service Provider

  • “Engageware delivers a scalable, intuitive solution, the platform’s ease of use allows us to stay agile, closer to our customers, and make faster decisions. Additionally, Engageware’s team has been with …

    Regional Bank Deputy Manager, Customer Relations
47 more testimonials currently locked

59 Case Studies

  • Bancor resolves 80,000 monthly queries with Engageware

  • LPL Financial needed an appointment scheduling solution that was easy to deploy …

    Cynthia Santana Assistant Vice President, Business Systems

  • Utilizing Employee Knowledge Management to Improve Training Procedures and Enhance Internal Efficiencies

    Wes Barry Vice President of Retail Banking
58 more case studies currently locked

3 Customer Videos

  • How Employee Knowledge Management solution has made AurGroup Financial’s staff more confident and efficient in their day to day operations. Plus, hear how they gained adoption and are keeping their employees engaged
    Play Video
    Angela Lambert Chief Development Officer
  • iThink Financial - Customer Success Story (Stephen Johnson - AVP Administration & Marketing)
    Play Video
    Stephen Johnson AVP Administration & Marketing
  • How Corporate America Family Credit Union uses Engageware’s Customer Self-Service solution to empower members while reducing hold times and member frustrations
    Play Video
    Jenny Novak Member Center Manager
2 more videos currently locked

Additional Engageware Information & Resources

Read Engageware Reviews, Testimonials & Customer References from 48 real Engageware customers.

Browse Engageware Case Studies, Customer Success Stories, & Customer References from 59 businesses that use Engageware.

Watch Engageware Customer Videos to learn why 3 businesses chose Engageware.

FeaturedCustomers has 1,930,142+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.