“Despite much perseverance, I couldn't get our processes to work for our various email alerts. We needed time-triggered alerts for 6 years and 10 years, and as it transpired Salesforce has a time limit on workflow rules. Greg helped us to fix this problem using a simple formula field, and I learnt a lot from seeing how he approached the problem. Our charity can now be confident that we have a robust process in place for the keeping and destroying of records in accordance with Data Retention Policies. We are very grateful to Time Technology for their valuable help and their Salesforce expertise."