"Now that we have Lookout’s incident reporting capabilities, this is another great step forward in our evolution as a care business. It’s so great that incident management for Members and Helpers will now be managed within Lookout with all our work now in one spot saved within the Member or …

“Complaint investigations, audits, assessments, and even insurance matters - as a care business you have to constantly provide record information, proof of care, and actions taken. So, excellent service, systems and procedures, alongside excellent record keeping is paramount in the care industry.”