The Customer Factor is a customer relationship management (CRM) cloud based software program that streamlines operations through the comprehensive data, scheduling, and tracking features that are available. And with the prospect and customer contact functionality such as the broadcast email feature, additional revenue streams can be created. Although they do have large companies using The Customer Factor, the main focus is in helping small to mid-sized service businesses such as window cleaners, carpet cleaners, pressure cleaners, maid services, landscapers, and other types of service businesses become more efficient and enhance their customer relationships.
"I have absolutely zero idea what we’d do without The Customer Factor software. It is easily the single best investment we’ve ever made in our business. It is extremely easy to use and works very well on my mobile phone which is a huge positive for us since we’re constantly in the field. Truthfully, we’ve only scratched the surface on all the ways that we could utilize it but that’s something I plan on spending some time on with Steve this winter. There’s a lot more we could do with it now than there was four years ago when we started this business. The other huge plus is Steve himself. I’ve never once had a problem getting him on the phone to help me out if I have a question and he’s always got more answers than I have questions. I can’t recommend this highly enough. The Customer Factor is a must-have for anyone in a service-oriented business."
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