"Hi Steve! Do you know how awesome you are?! I’ve said it before and I’ll say it again: I LOVE THE CUSTOMER FACTOR! I am regularly amazed with the features you have. I don’t use everything you offer, but when I discover I am ready for the next option, you are already working on it or it’s already available to me. And I truly appreciate your quick responses and great attitude. =) Thank you so much for answering my questions. I am super excited about the fact that your programmer is working on a duration option (update: duration feature is done) in the scheduling. That will be very helpful in our transition. It’s going to save me so much time! YAY I spent just a few minutes on the daily calendar, after your suggestion, and can already see that will be the method we use for scheduling appointments. Thanks! And how awesome is the view on map option! Somehow I must have missed the fact that I could do a search for a report based on marketing method. Haha That is so simple. Can’t believe I missed that one. Is that a new feature? I hope you have a great weekend too!"