The Customer Factor is a customer relationship management (CRM) cloud based software program that streamlines operations through the comprehensive data, scheduling, and tracking features that are available. And with the prospect and customer contact functionality such as the broadcast email feature, additional revenue streams can be created. Although they do have large companies using The Customer Factor, the main focus is in helping small to mid-sized service businesses such as window cleaners, carpet cleaners, pressure cleaners, maid services, landscapers, and other types of service businesses become more efficient and enhance their customer relationships.