"Bucha30 was a real game changer for our business. Having the history of that continuous brew right there, being tracked at all times is invaluable. I can see every action that’s been done with it and the information is easy to read. When you have a continuous brew it’s easy to let it go for a couple of weeks. But when you have this software tracking its quality, you can see the data and it encourages you to take action. And it links with inventory and accounting, as I can see the associated cost of harvesting the SCOBY and repitching the SCOBY. Bucha30 also makes it really easy to go back and look at brews - and do analysis of flavors and taste and how it fermented out. It encourages us to constantly look at ways to increase quality and figure out what’s working - and what’s not. One thing I know I’ll struggle to find anywhere else is the responsiveness of The 5th Ingredient team. If I have a question and I’m sweating it out at 10 o’clock at night, stressing about a problem - they are there. I don’t know how much sleep they get! But the response time is generally 15 - 20 minutes. There really isn’t anything that can replace the value of this kind of service."