Read 11 Thankful reviews and testimonials from customers, explore 6 case studies and customer success stories, and watch customer videos to see why companies chose Thankful as their undefined

Thankful’s AI-powered agents make insanely good customer service possible for every eCommerce company. Specifically built to transform customer service, Thankful is so adept at solving problems such as returns, exchanges, order tracking, missing packages, and over 50 other actions, end-users believe they’re interacting with a human. Designed to work seamlessly with most major helpdesk and ecommerce platforms, Thankful can be integrated into the customer experience in minutes to deliver vastly improved CSAT scores and happier customers.

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Customer Rating Review Scorebased on 1132 reference ratings
4.8/5.0 (1132)

11Testimonials

  • “I was skeptical at the beginning and had some real reservations, but Thankful has proven themselves. The team is made of total pros and the technology saves our agents time and gives us the ability to manage spikes in ticket volume really well. With every metric you could possibly look at in terms of a successful partnership, Thankful is knocking it out of the park. We’ve come a long way and are happy with the results.”

    Drew StadlerVice President of Customer Happiness
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6 Case Studies

  • Lumin - Customer Case Study

    Chelsea HongCustomer Experience
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Additional Thankful Information & Resources

Read Thankful Reviews, Testimonials & Customer References from 11 real Thankful customers.

Browse Thankful Case Studies, Customer Success Stories, & Customer References from 6 businesses that use Thankful.

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