Terryberry FAQs

    • Who is Terryberry best for - their role(s) within what kind of companies.

      Terryberry's 360 Recognition Software is suited for organizations from 50 employees to tens of thousands of employees. The 360 Recognition Platform is suitable for organizations in any industry. 360 Recognition is often managed through the Human Resources department in an organization and utilized by employees and supervisors.

    • How does Terryberry benefit them?

      Terryberry's 360 Recognition Platform is one hub with everything you need for effective employee recognition in your organization. This makes recognition experiences more engaging and meaningful for recipients, plus programs are easier to manage and monitor.

    • How technical do users need to be to use Terryberry's software?

      360 Recognition is intuitive and user-friendly. No special technical skills are needed to use the software.

    • What makes Terryberry a leader in this space?

      Terryberry has an established reputation as a leader in the rewards and recognition industry that is built on 100 years in business. The company serves thousands of organizations worldwide. Terryberry is well-known for outstanding customer service and flexibility to meet clients needs, especially in the SMB market.

    • How/why is Terryberry better than those competitors (or most others in their market)? What about Terryberry is unique, stronger, easier, etc.?

      360 Recognition is unique in that it is scalable for smaller organizations as well as enterprise businesses. 360 Recognition offers plug-and-play modules so you only pay for features that you need now. The platform can grow with you as your organization's needs change.

    • What kind of features can customers expect Terryberry to release in the near future? And longer term?

      Terryberry continues to expand and enhance the 360 Recognition Platform with new modules, features and integrations with other 3rd party platforms.

    • Which popular or common software does Terryberry integrate with?

      The 360 Recognition Platform boasts a system-agnostic integration with 3rd party applications using Terryberry's Recognition Mailbox connector. It also features direct integration with Red e App and Wellright.

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for Terryberry. If it's not simple, use broad estimates or ranges for typical setups.

      Pricing for 360 Recognition can be broken into three buckets of cost.
      -The first bucket covers the initial setup costs of the program. These costs vary based on the complexity of the program being created, and typically range between $2k and $10k, depending on the custom options selected.
      -The second bucket covers recurring user administration fees. These fees are determined by the number of employees using the program, and can be assessed annually or quarterly. Cost per user per month can range from $2.50 per user to less than $.50 per user, with larger organizations seeing a discounted fee per user.
      -The third bucket of cost covers any awards redeemed from Terryberry through the system and is completely dependent on what the client has budgeted for employee awards. Terryberry works with our clients to provide a dynamic and customizable award selection that adds value to any recognition program, regardless of budget.

    • Does Terryberry offer a trial or free download available?

      Get a free Trial of the Give a WOW module for peer-to-peer recognition here: https://setup.giveawow.com/Start/Setup

    • Does Terryberry offer any kind of training/education for their product?

      360 Recognition is intuitive and easy to use. A customer success team will ensure that your platform is optimized for the best participation and success. Recognition University training sessions are also available for clients that need additional support, training or deeper dives into their program.

    • Describe the implementation process and timeline for Terryberry software.

      Terryberry’s typical implementation timeline runs about 6-10 weeks, depending on the complexity of the program being assembled. Customers are guided through the phases of the implementation process by a 360 Recognition Specialist. The specialist will meet with the client build team on a weekly basis, answering questions, providing technical support, recommending best practices, and assembling the program using the information, preferences, and design assets developed by the client build team. The implementation process concludes with site testing, the development of a unique user guide, and training sessions intended to educate employees and leaders on how to use their new recognition program.

    • What are the Terryberry support options? List all.

      Terryberry’s 360 Recognition team will train the client program administration team in basic user support. The program admin team will have direct access to the 360 Recognition specialist who built their program for any issues requiring additional assistance. For program users, an onboard help suite offers an FAQ library, a link providing direct access to the program admin team, and will soon include an automated support database powered by Zendesk. Users also have access to Terryberry’s customer service team through the live chat tool accessible from Terryberry.com

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