"The ICT Bureau strives to provide a high quality service to all clients that utilize our software. Using FixMe.IT helps us provide this service first and foremost by enabling us to deliver incredibly quick and efficient client support. In fact, by using FixMe.IT, while our client is on the telephone requesting support, we can instantly gain remote access to their computer to help diagnose and resolve any issue before the telephone call is completed. This increases client satisfaction with our service as support questions or issues are handled and resolved quickly and within clients’ SLA targets."