TeamUp FAQs

  • Who is TeamUp best for - their role(s) within what kind of companies.

    TeamUp is the leading management software for fitness studios, gyms, CrossFit boxes and personal trainers. Our software is designed to help fitness businesses manage their bookings, customers, staff, and gym management needs. We take the complexity out of managing a fitness business and offer the ability to run your business in-person, online, and on-demand.

    We believe in the success of our customers, and we’re different because that is what drives us as a business, above everything else. We started back in 2012 and quickly built a reputation for reliability and willingness to adapt to our customers’ needs. Our software offers bookings, payments, and a rich feature-set of business management including valuable insights and reporting, specially designed for fitness business owners. We work with some of the leading independent businesses, are well known and have market share in CrossFit, and also work with some of the most exciting new franchises. Your clients will love it too - especially being able to manage their accounts from their computer or mobile device, and receiving perfectly timed communications to help them see the value in their relationship with your business. If you want great business oversight, quick and easy class management, and pain-free payments - but you don’t want to pay increasingly hefty bills, TeamUp is the management software for your business.

  • How does TeamUp benefit them?

    TeamUp is not only one of the best-designed and functional software on the market, but we benefit our customers by building and delivering features and tools they request and suggest. Our system is built with flexibility and allows fitness businesses to customise their system to their business needs. It is also the best software for the best price, with all features including right from sign up and a pay structure that scales to your business growth.

    Our software offers bookings, payments, and a rich feature-set of business management including valuable insights and reporting, specially designed for fitness business owners.

  • How technical do users need to be to use TeamUp's software?

    Not very technical at all. We provide unlimited support and thorough set-up guides and assistance to make getting started quick and easy and using your software seamless.

  • What makes TeamUp a leader in this space?

    TeamUp is consistently awarded five stars as a leader in the fitness, club, and gym management spaces. TeamUp was the first gym management software to integrate with Zoom at the start of the pandemic enabling our 3000+ fitness businesses to go online and keep their businesses open virtually during lockdowns.

  • Who are TeamUp's biggest competitors (3-5 companies)?

    Mindbody

    Glofox

    Virtuagym

    Wellness Living

    ZenPlanner

  • How/why is TeamUp better than those competitors (or most others in their market)? What about TeamUp is unique, stronger, easier, etc.?

    Unlike many other software on the market, TeamUp offers all features upfront to every customer and does not hide any behind a paywall. Our customer support is unlimited and you will not need to pay extra for support assistance at any time. Our software is designed to empower you to run the best version of your business and our core values reflect this in that we want to support our customers and community with their needs at all times. We also provide our customers with a feedback portal where they can see and suggest features and requests and then track their progress in our funnel.

    We are constantly rated best in ease of use, flexibility, value, reliability, features, price, and support across the best review platforms. You can see some comparisons of TeamUp and our competitors here:
    https://goteamup.com/compare/mindbody/

    https://goteamup.com/compare/zenplanner

    https://goteamup.com/compare/glofox

    https://goteamup.com/compare/wellnessliving

    https://goteamup.com/compare/virtuagym

  • What kind of features can customers expect TeamUp to release in the near future? And longer term?

    We are constantly working on building and improving our software. Customers can expect to see updated and new reporting features, a brand new layout and design, and improvements to our core features including classes, appointments, payments, reporting, notifications, integrations, and more. Our customers have a feedback portal where they can request and suggest features that will help them run their business. Customers can upvote suggestions and track their development and release.

  • Which popular or common software does TeamUp integrate with?

    TeamUp integrates with some of the best software on the market including Zoom, Mailchimp, Constant Contact, Kisi, Classpass, MoveGB, and can integrate with over 4000+ software with our Zapier integration.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for TeamUp. If it's not simple, use broad estimates or ranges for typical setups.

    TeamUp’s pricing model is based on the number of active customers you have and scales started at $99/a month for the 0-100 customers and capping at $309/month for 600+ customers. You can see the full pricing scale here: https://goteamup.com/pricing/

  • Does TeamUp offer a trial or free download available?

    TeamUp offers a free 30-day trial to all new customers.

  • Does TeamUp offer any kind of training/education for their product?

    TeamUp has a thorough get-started guide and free onboarding and import service to help new customers get started. All of our support is unlimited and available at any time to best assist our customers whenever they need it. We offer free support guides, videos, and tutorials within the system to support our customers with everything they need to be successful using TeamUp.

  • Describe the implementation process and timeline for TeamUp software.

    TeamUp’s trial is 30 days but getting set up and started can be as quick as a couple of hours depending on the needs of the business.

  • What are the TeamUp support options? List all.

    TeamUp offers unlimited support and you can access that support via our email: support@goteamup.com, the chat widget on our website and within the software, by calling our phone numbers