tawk.to FAQs

    • Who is tawk.to best for - their role(s) within what kind of companies.

      tawk.to makes it easy for businesses and organizations of all sizes to communicate and transact with their customers, website visitors, email recipients, and more in real time.

      Our customers include businesses in professional services (e.g. legal, tax, insurance, accounting), trade services, real estate, health services, e-commerce, events and more.

      We also serve brick-and-mortar stores, colleges and universities, community organizations, non-profits, and agencies.

      Our web development and digital marketing customers not only use tawk.to’s features to communicate with and support their clients and often include tawk.to as an important feature of their digital marketing and website strategies for their clients.

    • How does tawk.to benefit them?

      We make it easy for businesses to communicate with their customers, wherever they are via a live chat widget, a hosted chat page, or a direct chat link.

      In today’s fast-moving interconnected world, customers expect to receive help quickly without waiting. tawk.to allows you to be there in real time when your customers need you, generate leads, answer questions, walk customers through purchases, and more. And with mobile apps for iOS and Android, you never have to miss a chat.

    • How technical do users need to be to use tawk.to's software?

      tawk.to is user-friendly and offers numerous plugins and apps for easy integrations with popular CMS platforms such as WordPress, Wix, Squarespace and Shopify. Our Help Center guides and videos walk you through every step of the way.

      If you need additional help, tawk.to team members are always ready to assist and offer 24x7-365 live support. Visit tawk.to and initiate a chat, browse our Help Center at https://help.tawk.to/ or send us an email at support@tawk.to.

    • What makes tawk.to a leader in this space?

      tawk.to not only provides a full communication suite — it also allows account holders to manage chats, ticketing, a Help Center (our Knowledge Base), visitor statistics, and complete conversation histories for multiple businesses and agents easily from a single Dashboard. All 100% free forever with no limits.

    • Who are tawk.to's biggest competitors (3-5 companies)?

      No other company offers what tawk.to offers. Go to any other company offering some of the products we offer, and you’ll likely have to pay a bundle for those additional agent seats, properties and/or Knowledge Bases.

    • How/why is tawk.to better than those competitors (or most others in their market)? What about tawk.to is unique, stronger, easier, etc.?

      tawk.to is user-friendly and provides 25/7-365 support. The widget is easy to customize for your brand colors, messaging and assets (you can choose the hex codes for your brand colors and even add a Knowledge Base search bar or a video). tawk.to allows unlimited properties and agents and lets you manage them all in the same dashboard. And if you need help to cover the chat, we can provide agents for as little as $1/hr as a monthly service.

    • What kind of features can customers expect tawk.to to release in the near future? And longer term?

      Contacts CRM (now in beta) — Manage all your contacts and events across all channels, and get a full view of the customer journey from the top down.

      In-Chat Payments (Alpha out now) – Transact with your customers directly in the chat widget.

      Messaging (Beta, coming soon) – Truly be where your customers are with integrations with Facebook, Google RCS, Telegram, SMS and social. Respond from one dashboard across all asynchronous messaging channels.

      Phone (Beta, coming soon) – Make voice calls and SMS directly within the Dashboard.

    • Which popular or common software does tawk.to integrate with?

      tawk.to integrates with multiple popular CMS and e-commerce platforms including WordPress, Wix, Squarespace, Joomla, Magento, Shopify, BigCommerce, and more. Webhooks allow you to set up automations with external services. And Zapier lets you connect tawk.to to 1,500+ other web services without coding.

      Learn more about our current integrations at https://help.tawk.to/category/integrations, https://help.tawk.to/category/shopping-cart-integrations and https://help.tawk.to/category/google-integrations

      View our Webhooks page: https://developer.tawk.to/webhooks/

      Explore Zaps with tawk.to: https://developer.tawk.to/zapier/

    • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for tawk.to. If it's not simple, use broad estimates or ranges for typical setups.

      You are welcome to use tawk.to for all your businesses and let your team answer the chat for free. Forever. We’ll be there to support you 24/7.

      If you want to remove the small “powered by tawk.to branding in the widget and add your own domain to your emails and Knowledge Base, you can do that for as little as $19/month. We also offer a hired chat agent service for as little as $1/hr and a virtual assistant service starting from $7/hr. These and any other add-on services you choose to purchase are completely optional.

    • Does tawk.to offer a trial or free download available?

      You are welcome to use tawk.to for all your businesses and let your team answer the chat for free. Forever. We’ll be there to support you 24/7.

      tawk.to is free, premium software, not a pared-down freemium product or a version that sets limits you’ll outgrow. You get it for free. So no, there’s no trial. You just get it, use it, and start talking to your customers. We know this is a bit unusual. In fact, we get so many questions about offering forever-free, unlimited software, we’ve answered them in this article: https://www.tawk.to/why-free/

    • Does tawk.to offer any kind of training/education for their product?

      We offer a free support call to new customers along with a walkthrough of the dashboard.

      We also have an extensive Knowledge Base with hundreds of articles and guides. You can reach out 24/7 via live chat with any questions or support requests. And if you need further assistance, you can set up a one-on-one call.

      Finally, our tawk.to Academy, a series of videos that will help you get your widget, ticketing emails, and Knowledge Base up and running in no time. You’ll also learn about trigger automations, canned template messages called shortcuts, tabs that make it easy to find resources in chat, and more.

    • Describe the implementation process and timeline for tawk.to software.

      It only takes a few minutes to set up an account and add a widget to your site. There’s no messy coding. Just install a plugin or copy and paste a snippet of JavaScript. Once your widget is active, you can immediately see who’s on your site and start chatting.

    • What are the tawk.to support options? List all.

      We offer 24/7 live support every day of the year via the chat widget.

      If a help request is more complex or requires additional expertise, we can assign the request to a team member or department to follow up via email.

      You can also take advantage of the many articles and tutorials in our Help Center or schedule a one-on-one call if needed.

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