Talkative was founded to give organisations the tools to cope with the changing shifts in consumer behaviour, without having to rip out or replace existing workflows. their backers include Wesley Clover, whose Chairman Sir Terry Matthews has a track record of investing in cutting-edge communication technology companies. With over 40 years' experience in contact centres, Wesley Clover is backing Talkative to help organisations as their customer contact inevitably becomes almost increasingly website-driven.
"To encompass our strategic optimisation conversion goals, we opted for the Talkative software as an alternative to established alternative providers. This was primarily based upon the ability of the Talkative team to customize the technology to our specific requirements. We amalgamated the Talkative enquiry submission and web chat with their customer cobrowsing and click to call browser functionality. These key differentials were supported with exemplary support and efficient deployment to ensure the engagement tools were delivered with appropriate brand styling, streamlined to our business requirements and significantly enhanced our customer user experience."
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