Talkative was founded to give organisations the tools to cope with the changing shifts in consumer behaviour, without having to rip out or replace existing workflows. their backers include Wesley Clover, whose Chairman Sir Terry Matthews has a track record of investing in cutting-edge communication technology companies. With over 40 years' experience in contact centres, Wesley Clover is backing Talkative to help organisations as their customer contact inevitably becomes almost increasingly website-driven.
"We were immediately impressed by Talkative's holistic approach to website communication - being able to combine chats and webcalls is a real differentiator. We migrated a large number of clients from our previous supplier. It was a big step for us, however the transition was smooth, which included an integration into our custom lead distribution API. The reporting was set up to meet our internal SLAs, and the chat console has been continually refined to match our need for a high-performance agent experience, with some agents running over 10 concurrent chats! We now have 24-7 support, with issues solved quickly and efficiently from an agile UK-based engineering team."
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