Frequently Asked Questions
Describe who the software is best for - their role(s) within what kind of companies.
The decision to invest in business solutions software often involves a number of people, all with different agendas, priorities, experience, and skills. Not to mention – different stakeholders in your organization feel the pain of inadequate or inflexible technology in their own unique ways.
Whatever role you play in the process of choosing new Enterprise Resource Planning (ERP) software, it’s important to understand how to measure the Return on Investment (ROI) in a way that aligns with your business goals and company strategy.
How does this software benefit them?
SYSPRO ERP Software unifies the data and processes across various departments, such as customer relationship management (CRM), order management, inventory, shop floor, finance and accounting, and more. With more accurate insights, your employees can make smarter choices that improve company performance.
How technical do users need to be to use the software?
User friendly. Industry standard interface.
What makes SYSPRO ERP Software a leader in this space?
Established in 1978, SYSPRO is an industry-built Enterprise Resource Planning (ERP) solution designed to simplify business complexity for manufacturers and distributors.
SYSPRO’s strengths lie in a simplified approach to technology, and a commitment to both customer and partner success. Nearly 40 years of solving manufacturing and distribution business challenges is built into our flexible ERP software and proven services. SYSPRO is easy to do business with and is focused on delivering increased business performance and reduced risk. The SYSPRO software solution aspires to exceed customer requirements, is highly scalable, and can be deployed on-premise, in the cloud, or accessed from a mobile device. Future-proof your business and experience the power of simplicity.
Who are your biggest competitors (3-5 companies)?
How/why is SYSPRO ERP Software better than those competitors (or most others in their market)? What about it is unique, stronger, easier, etc.?
SYSPRO is focused on trust and industry innovation—we always put the unique needs of each customer at the forefront. SYSPRO’s powerful features and rapid deployment methodology are unmatched.
What kind of features can customers expect to see in the near future? And longer term?
Which popular or common software does your product integrate with?
Microsoft Office products and all standard mail clients.
Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc), limits, etc. If it's not simple, use broad estimates or ranges for typical setups.
Contact SYSPRO to learn more about pricing.
Is there a trial or free download available?
What kind of training/education is offered?
Whether you are new to SYSPRO or have been part of the SYSPRO community for years, education plays a vital role in optimizing your SYSPRO experience and usage.
The SYSPRO Learning Channel (SLC) ensures that you’ll have access to training material when you need it, where you need it. Because we understand that people learn differently, the SYSPRO Learning Channel provides a range of different educational material formats to suit your learning style and preference. You can also use it to register for instructor-led training sessions, whether they take place in a physical or virtual classroom.
So, no matter where you are, SYSPRO’s educational material is at your fingertips
Classroom training is also available at varying rates depending on your location.
Describe the implementation process and timeline.
A successful ERP solution is the foundation on which companies can launch new initiatives, streamline and improve existing operations, reduce costs and grow the bottom-line.
But even the best ERP solutions count for nothing if they are not implemented properly.
The SYSPRO IDEAL Implementation Methodology is a single, world-wide, scalable, structured and phased implementation approach that consists of pre-defined inputs, activities and outputs to deliver a solution on time and on budget.
SYSPRO’s ERP Implementation Methodology:
- Uses our experience and knowledge of best practices to your benefit
- Provides visibility to and accountability of our activities and services
- Uses your resources effectively
- Empowers you and your employees to know and leverage the solution for your business
Scales to meet the complexity or simplicity of your implementation needs and your company’s capabilities
Supporting the ongoing implementation processes are a number of project control and governance activities to ensure that the project is meeting its defined objectives, remains on its scheduled track, within the defined scope and budget and assists in ensuring that resources are being managed effectively.
What are the support options? List all.
Ensuring that you have reliable ERP support when you need it is a key element of our support service offering.
We offer a number of services to help you make the most of your SYSPRO investment. You can select product and technical support via phone or email. Training and consultation can be on an as-needed fee for service basis or we can tailor a support program specifically for your organization on a committed contract basis.