Read 3 Synthetix reviews and testimonials from customers, explore 4 case studies and customer success stories, and watch customer videos to see why companies chose Synthetix as their undefined

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent chatbot technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford and esure. We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound email and call volumes. In fact, Synthetix clients have reported a first time resolution rate of at least 90%, building strong customer engagement and satisfaction levels. Our software has helped many of the world's most innovative brands to deliver millions of great customer experiences and we've experienced, first-hand, the positive impact our multi-channel technology has had on customer service delivery.

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Customer Rating Review Scorebased on 520 reference ratings
4.8/5.0 (520)

3Testimonials

  • “The technology and service provided by Synthetix has made a tangible improvement on our efficiency as a business and helped us deliver a better experience for our customers. “

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4 Case Studies

  • How Major UK Beauty Retailer Reduced Handling Times And Boosted Customer Satisfaction

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Additional Synthetix Information & Resources

Read Synthetix Reviews, Testimonials & Customer References from 3 real Synthetix customers.

Browse Synthetix Case Studies, Customer Success Stories, & Customer References from 4 businesses that use Synthetix.