SynergySuite FAQs

  • Who is SynergySuite best for - their role(s) within what kind of companies.

    SynergySuite works best for multi-unit franchise owners, and large brands looking to streamline their back-of-house solutions and increase visibility and profitability across their stores.

    Specifically, our software serves:

    Operations Managers: Responsible for overseeing daily operations across multiple locations, these professionals benefit from real-time insights and streamlined processes to enhance efficiency.

    Finance and Accounting Teams: They utilize our tools for automated cash reconciliation, accurate inventory tracking, and comprehensive financial reporting, ensuring precise financial management across the organization.

    Supply Chain Managers: Our platform supports effective supply chain management by providing insights into inventory levels, vendor performance, and purchasing trends, helping them optimize stock and reduce costs.

    Human Resources and Payroll Teams: They can efficiently manage time and attendance, payroll processing, and staff scheduling, ensuring compliance and enhancing employee satisfaction.

    Executive Leadership: Executives leverage our comprehensive analytics to make strategic decisions, drive growth initiatives, and ensure alignment across all facets of their operations.

    By addressing the needs of these key roles within hospitality and restaurant organizations, SynergySuite enhances operational efficiency, boosts profitability, and supports growth ambitions.

  • How does SynergySuite benefit them?

    Get immediate insight into your business. Gain visibility and actionable insights into your metrics. This visibility gives you immediate, accurate reporting numbers at your fingertips.

    Save on prime costs. Our clients save on average between 2-8% on food and labor costs, and in a low-margin industry, every penny counts.

    Our easy-to-use user interface is cloud-based and mobile-friendly so you can work on the go.

    - React quickly to trends - sales trends: manage staff more effectively / product trends: manage purchasing effectively and ensure you have what the customers want.

    - Control inventory levels - no overstocking, Control product margins. Forecast and plan more effectively.

    - Efficiently track & maintain supplier pricing.

    - Avoid off-contract purchases or substitutions and therefore stabilize product quality.

    In short, SynergySuite offers a comprehensive solution that can help restaurants improve their operations, increase efficiency, and enhance profitability.

  • How technical do users need to be to use SynergySuite's software?

    Our software is built to be easy to use for everyone. No technical experience is required.

  • What makes SynergySuite a leader in this space?

    SynergySuite stands out from competitors as an award winning, industry leading - cloud-based, restaurant management solution in a market crowded with disjointed, poorly integrated, or one-off solutions. Our platform was built from the ground up, not through integration, but as a modularized system, so clients can use as many or as few modules as they would like without the need for integrations.

    SynergySuite is redefining what it means to be a leader in the hospitality and restaurant software industry.

    Here’s what sets us apart:

    Integrated All-in-One Solution:
    Say goodbye to juggling multiple systems. SynergySuite offers a fully integrated platform that seamlessly manages every aspect of your back-office operations—from inventory tracking and supply chain optimization to cash reconciliation and workforce management.

    Innovative Technology Solutions:
    At SynergySuite, we are committed to leveraging the latest technological advancements to optimize your operations. Our ongoing enhancements ensure you have access to the best tools available, empowering you to make data-driven decisions that propel your business forward.

    Award-Winning Customer Support:
    Our commitment to exceptional customer service has earned us industry accolades. We prioritize your success by providing personalized support and training, ensuring you get the most value from our software.

    Tailored for Multi-Unit Operators:
    We understand the unique challenges you face. SynergySuite is designed specifically for multi-unit operators, delivering real-time insights that help you manage multiple locations efficiently while maintaining quality and consistency.

    Proven Results with Industry Leaders:
    Our growing portfolio of satisfied customers and partnerships with prominent brands demonstrate our reliability and effectiveness. We help businesses reduce costs, improve operational efficiency, and drive growth.

    User-Friendly Experience:
    Our intuitive interface ensures that your team can easily navigate the platform, reducing training time and allowing staff to focus on what truly matters—delivering exceptional customer service.

    Commitment to Continuous Improvement:
    We are dedicated to evolving our platform based on your feedback and industry trends. Regular updates and new features keep you equipped with the latest innovations and best practices.

    Join the ranks of successful hospitality businesses that trust SynergySuite to enhance their operations, boost profitability, and achieve long-term success. Experience the difference that a true leader can make for your organization.

  • How/why is SynergySuite better than those competitors (or most others in their market)? What about SynergySuite is unique, stronger, easier, etc.?

    ‘All in One’ Backoffice means that the data is captured in one system so you can report across inventory, staff, sales, cash from one reporting engine.

    Get insight into the metrics that matter. With our easy-to-use tools you can collect the right information, and upstream, the COOs, regional managers, and executives will have the reports they need to do their jobs effectively.

    Built with native iOS and Android apps means that the system is user-friendly - designed for users that are not necessarily ‘Techie.'

  • What kind of features can customers expect SynergySuite to release in the near future? And longer term?

    Innovation is key to our current and future success. SynergySuite will continue to keep our platform at the leading edge of restaurant technology. Over the next 10 years, we will look for complementary technologies to build or buy keeping our focus on “back of house” operations. New innovation over this time will include further leveraging AI and machine learning, strengthening business intelligence capabilities and automation to better meet the needs of our customers.

  • Which popular or common software does SynergySuite integrate with?

    NCR Aloha
    Par Brink
    CaptivaPOS
    Oracle Micros
    My Order Box
    Par
    Qu
    NCR Silver
    Simphony
    Toast
    Velctron
    Access
    NetSuite
    Quickbooks
    Sage
    SAP
    Atlas
    Xero
    BrightPay
    myob IMS Payroll
    Instant
    Netchex
    Paychex
    paycom
    Peoplease
    Proliant
    Stratex
    Workday
    Arakmark
    Keith
    Brakes
    Carbons Golden Malted
    Central Illinois Produce
    Cheney Brothers
    DMA Delivers
    Farmer Brothers
    Fintech
    FlowersFoods
    The Fresh Connection
    Gilmours
    Hancocks
    Keany
    Keelings
    Labatt
    Nicholas
    PFG
    Produce Alliance
    Reinhart Food Service
    SGC FoodService
    Shamrock Foods
    Sysco
    US Foods
    Bamboo HR
    Workday
    Ultipro

    For a full list of our current integrations, visit https://www.synergysuite.com/integrations/.

  • Software pricing can often be complex. If it's pretty straightforward, list tiers, pricing (per year, seat, etc) and limits for SynergySuite. If it's not simple, use broad estimates or ranges for typical setups.

    Our pricing is per location and depends on the number of modules included. For a look at our pricing visit: https://www.synergysuite.com/pricing/ or contact us for a custom quote.

  • Does SynergySuite offer a trial or free download available?

    No, as our system is custom-designed there is no free trial or download.

  • Does SynergySuite offer any kind of training/education for their product?

    We offer dedicated customer service representatives, an online resource library, webinars, and more to our customers to ensure their success.

  • Describe the implementation process and timeline for SynergySuite software.

    Our implementation process is customized for each brand. Schedule a demo with us to learn more about our processes.

  • What are the SynergySuite support options? List all.

    Live chat
    Dedicated customer service representative
    Online training materials
    Webinars

  • Do SynergySuite’s solutions include AI?

    Yes.