SymTrain is a SaaS solution that elevates the standard for training with digital role-play and AI-based coaching. It simulates real-world scenarios to prepare sales, service, and support agents for interactions with customers. By automating the delivery of digitized role-play scenarios, speed to proficiency increases by over 30% while using fewer internal resources. Benefits include consistent feedback across the enterprise, role-play training at scale, realistic scenarios based on live calls and recordings, audio and navigation practice, and individualized coaching. SymTrain’s clients span multiple industries including banking, insurance, transportation, logistics, retail, and manufacturing.
“Managers love the visibility and coaching opportunities that SymTrain has automated, and our BDRs benefit from the simplicity of the application, ease of use, flexibility, and training reinforcement of selling situations. We have calculated a 100% improvement in time to proficiency with our new hires while managers and SMEs are spending more time on client-facing delivery. We never accounted for overall improvement, but we increased our monthly output across the entire organization. I am not sure how we would have produced these results without the use of simulation for coaching and training.”
Read SymTrain Reviews, Testimonials & Customer References from 5 real SymTrain customers.
Browse SymTrain Case Studies, Customer Success Stories, & Customer References from 8 businesses that use SymTrain.